Blog. 16.01.23
Managed Print Services and the mood for change
Read more
Xerox Managed Print Services (MPS)
Get things done better, faster, and more efficiently with a managed print service delivered by Xeretec
Download MPS Brochure
Perfectly Managed Print
Imagine a perfect world in which you have the insight and power to control and reduce print costs and manage security risks more easily. An environment that maximises employee productivity through more efficient business processes and document workflow, without you doing a thing. A properly managed print service can help you achieve this and bring huge financial rewards
Xeretec has perfected it’s managed print service offering and can quite confidently say that it offers the best Managed Print Service in the business.
Download Hardware Range GuideBest of Both Worlds
The perfect blend of market-leading technology from the world’s most respected manufacturer combined with the local support and flexibility from Xeretec, Xerox’s largest partner in Western Europe.
This combination delivers best-in-class technology and toolsets, a robust supply chain, global logistics and highly trained engineers from Xerox, with the knowledge, experience, agility, and intimacy of Xeretec.
Xerox
Industry Leaders
Xerox has been ranked as the magic quadrant MPS Leader by Gartner or Quocirca in consecutive years since 2009
Range of Solutions
The original “copier” inventor delivering stunning quality, reliability, productivity, security and ease of use across all products.
Manufacturer’s Service
Manufacturer consumables, parts, engineers and logistics
Xeretec
Largest Xerox Partner
We are the largest independent Xerox Concessionaire in Western Europe
Award-winning Helpdesk
Fully integrated with Xerox’s toolsets, ensuring the highest level of service.
Account Management
Quarterly reviews with your local account manager, helping you manage and optimise your devices throughout the entire lifecycle.
“Xeretec are the first printing company I’ve ever noticed and I’ve worked in a number of businesses. When the Xeretec people came and talked to us about implementation they were very visible, they were very interested in what would work for us. That showed me a calibre of service from day one that was very different.”
"While we deal with a very global brand in Xerox, the partnership we have the Xeretec is very localised and we feel it's very personalised as well, and that's one of the great benefits in a partnership, that we have someone always on hand to deal with our queries but also to prompt us when there's new technology. Really for me it's more than just a partnership we touch base every quarter with our quarterly review, we make sure that we're adjusting our printer fleet as we see fit and the team are very much part of that."
"All of the work we’ve done to date has been delivered excellently, I’ve really enjoyed working with the team. All of the work has been delivered to a consistently high standard. It’s one of the most enjoyable working relationships I have, Xeretec is for my mind one of the greatest customer services companies I’ve ever worked with. For a print services company to be in that position is is quite remarkable."
“Cost is important but for us this was more about picking the supplier that we felt can take us on a journey and help us select a more strategic approach to the way that we implement a print solution”.
An Exceptional MPS Ecosystem
Xeretec Vision Print Assessment Tool
Vision is a dynamic visualisation tool which displays the data gathered during the print assessment in a graphic and interactive dashboard, allowing you to easily analyse and interpret the information presented to you. Our powerful ‘What If’ analysis can show you, in real time, the impact of change and give you a glimpse of what your future print environment could look like.
Xeretec Pulse Reporting
Xeretec Pulse is a business intelligence platform that integrates with Xerox Service Manager (XSM) to provide current and historical information on your fleet. It provides the visibility, transparency and control you need to manage print effectively, it closely monitors behaviour across your fleet, delivering metrics in areas such as print volumes, asset uptimes, incident numbers and SLAs.
Our UK-based Helpdesk
Getting the right support infrastructure for your print environment is critical to minimising downtime and reducing the strain on internal teams. All Xeretec print technology, software and solutions are tested and approved by our in-house analysts before installation. They are then managed by a highly trained helpdesk agent who will identify and fix issues often before you are aware of a problem. Our one-stop helpdesk also avoids you having to call multiple support lines.
No. of Incidents
10.8K
In 2023, our helpdesk has managed an average of 10,883 incidents per month
Answer Time
14 seconds
On average, you will speak to one of our helpdesk agents in just 14 seconds
Remote Assist
46%
46% of calls are solved remotely via the helpdesk
Positive outcomes for you
Xeretec strive to help organisations achieve greater success through the clever use of technology and IT services. We work closely with you to help deliver positive business outcomes by addressing five common focus areas:
Cost
20-30%
Average saving with a professionally managed print service
Risk
Improved
Manage risk with award winning multi-layer security across our portfolio
Experience
99.6%
Our managed devices enjoy 99.6% uptime and a 90.6% first time fix rate
Productivity
Increased
With award-winning on-device apps, cloud connections and workflow automation
Environment
50%+
Enjoy typical savings of 50%+ on energy consumption
Our Solutions
Print Control & Management
Protect your critical information and prevent unauthorised access with a flexible print management solution.
Document Workflow Solutions
Helping you switch from paper-intensive workflows to time-saving digital workflows
Print Security
The most security-minded businesses in the world choose, Xerox. Find out why!
Scanning Solutions
Scan and digitise your paper documents to save space, reduce waste and boost productivity.
Xerox DocuShare
A content management platform designed to make digital transformation effortless, learn more about DocuShare® 7, DocuShare® Flex and DocuShare® Go.
Xerox Workflow Central
Helping you translate documents, create audio files, convert handwritten notes to text, merge document, redact information and so much more.
Xerox Workplace Solutions
The perfect solution for authentication, print management, cost control, content security and mobility.
Xerox ConnectKey Apps
Streamline business processes and automate repetitive tasks with apps for your Xerox® ConnectKey® enabled printer or multifunction printer (MFP).
Sustainable Managed Print
Our managed print solutions can help you drive environmental efficiencies.
Top Picks
View more
Xerox® VersaLink® C7120/25/30
Multifunction | Up to 20/25/30 ppm
Max. paper capacity: 5,140 | Finishing options
Xerox® AltaLink® C8130/35/45/55/70
Multifunction | Up to 70 ppm | Server options
Max. paper capacity: 6,140 | Advanced finishing
Xerox® PrimeLink® C9065/C9070
Multifunction | Up to 75 ppm
Max. paper capacity: 7,260 | Advanced finishing
For more information
Contact UsSome of our partners
Learn more
Blog. 09.05.22
Print Management for Home Workers
Read more
