Unified Communications & Collaboration

Give your employees and customers the power of unbeatable communication and seamless collaboration via the cloud

Home > Unified Communications (UCaaS)

What is unified communication?

A unified communications solution provides your organisation with advanced, global telephony capabilities and is hosted in the cloud. It offers you all the features associated with on-premise telephone switches, plus the power and flexibility of secure cloud connectivity.

A UC solution allows you to combine channels such as voice calling, video conferencing, instant messaging, voicemail, and content sharing into a single, streamlined interface. Plus, the ability to integrate your telephony with existing CRM systems, business applications and familiar user interfaces like Microsoft Teams.

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Cloud Telephony

Calls to and from any external telephone number can now traverse the cloud.

You decide how they are handled – via Interactive Voice Response (IVR), or a Menu of options via an Automated Attendant, drop into a call centre queue, get handled via “reception”, or go straight to a person or department.

Choose your device to take the call, from anywhere, via your preferred system. With real time reporting and control.

Drivers for Change

Shift in Working Patterns

Remote or hybrid working is the new normal however incoming calls are still tied to empty offices. Businesses require greater flexibility and a solution which enables collaboration from any location, on any device.

ISDN Switch Off

BT have announced the withdrawal of support for ISDN in December 2025, forcing a shift away from traditional business telephony and towards cloud-based applications.

Cost Savings

Businesses are focusing on rationalisation of office space and fixed infrastructure costs to gain greater control and visibility of their finances.

Call centre agents sitting side by side wearing headsets talking to customers

“After seeing the value 8x8 can provide our customers, it quickly became obvious that it was a solution we should consider deploying ourselves. After some internal discussions, we did exactly that.”

Steve HawkinsChief Executive, Xeretec

G Modiano case study banner with sheep in field

“Xeretec didn’t try and just sell us a product. They listened, understood our requirements, and acted as an expert consultant to present the best fit solutions that were right for us. Our people really trust the solution and it has therefore reduced the need to travel internationally for meetings. This has given time back to our employees, increased their ability to focus on value-add projects and allowed a hybrid working model to succeed”

Perry WillisHead of IT, G Modiano

”It’s important that we surround ourselves with partners that can really support us. We need expertise, flexibility, and support from people who truly understand our journey—not just those looking to sell us something, and Xeretec provides this. Xeretec’s ability to adapt to our needs at every phase, introduce new technologies at the right moment, and provide proactive advice has made them our go-to partner for infrastructure and desktop solutions.”

Elliot BiggsChief Information Officer

Better Customer Service

With the ability to take calls from any physical location, via any logged-on device your customers can contact your staff without the limitations associated with staff needing to be in office locations.

Improved Capacity Planning

With real time views on incoming call volumes, wait times, talk times, connections, and unanswered calls your operation can gain a much better understanding of how you respond to volume demand, and dynamically add staff resources to handle peak volumes.

Greater Cost Control

Create a tailored package designed to cater for all your diverse requirements with one centrally managed and controlled cost available per month and as an option via a single utility billing model.

Smarter Integrations

By allowing multiple communications channels to be brought into one central interface, and by integrating into CRM, Service apps and other platforms like Microsoft Teams, your staff will be able to better manage, respond and record interactions like never before.