One Call Does It All
Getting the right support infrastructure for your print environment is critical to minimising downtime and reducing the strain on internal teams. All Xeretec technology, software and solutions are tested and approved by our in-house analysts before installation. They are then managed by a dedicated helpdesk agent who will identify and fix issues often before you are aware of a problem. Our one-stop helpdesk also avoids you having to call multiple support lines.
Our helpdesk provides three levels of support to ensure issues are escalated to agents with the right knowledge and skills. Often we can resolve issues without an engineer needing to visit a site, maximising uptime. If not, a remote analysis of the problem will identify any parts required and ensure the engineer brings them when he visits.