Managed Print Services University of York Case Study

Publish date: 24.08.19

Founded on principles of excellence, equality and opportunity for all, the UK’s University of York opened in 1963 with just 230 students. Since then, student numbers have grown to over 18,000 and it has become one of the world’s leading universities, carving out a reputation as an academic powerhouse where a clear focus on excellence has secured national and international recognition.

“Our new Managed Print Services means that the university gains from cost and environmental savings, while our staff and students benefit from using the latest HP technology with faster devices and greater productivity, through features such as Mobility Print and integrated scanning, and the third-party print management product, PaperCut.” Sarah Peace, Head of Desktop & Printing Services, IT Services

The Objectives

University of York generates 20 million prints a year and had a complex multi-vendor environment with over 1,900 devices. It wanted to reduce its impact on the environment, increase efficiency and flexibility, reduce printer costs and provide excellent customer service.

The Challenges

• Complex, multi-vendor print fleet
• Many devices not on the network
• Expensive and difficult to manage
• Timely delivery of print supplies in line with changing demands
• The need for better software support
• The requirement of notice when device leases are due to expire

The Solution

• Two-phase fleet consolidation replacing all staff and student devices with the latest HP products all of which are networked
• Devices reduced from 1,909 to 423
• Installation of Papercut print management software
• Mobile print allowing users to collect jobs at any network printer using their building security card
• Provision of break/fix and toner replacement services facilitated by our on-campus technician
• Consolidation of lease contracts

“We have been extremely pleased with the service provided by our HP Partner, Landscape. We view it as a trusted partner and it has played a significant part in delivering an outstanding print service to both staff and students,” Sarah Peace, Head of Desktop & Printing Services, IT Services