Publish date: 16.12.24

C-Quence is a forward-thinking insurtech Managing General Agent (MGA) on a mission to transform the commercial insurance industry. However, despite its innovative vision, C-Quence’s telephony systems struggled to keep pace. Recognising the need for a more robust solution, C-Quence turned to Xeretec—a trusted partner on previous IT projects.

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“One of the things I really like about Xeretec is that there isn’t just one solution, instead they have a number of potential solutions and providers, giving us real choice.”

Elliot Biggs, Chief Information Officer, C-Quence

DRIVERS FOR CHANGE

  • The desire to move away from using personal mobile telephone numbers
  • The requirement to distinguish between personal and professional calls
  • The ability to monitor client interactions by telephone and call volumes
  • The need to redirect calls and manage team availability more effectively
  • The desire to move away from a Call Answering Service which wasn’t providing the customer service desired
  • Enhancing professionalism in client interactions and managing team availability more effectively

SOLUTION

  • GoTo Connect UCaaS Solution

“Our staff love the dual-number feature. They can manage personal and work calls seamlessly on one handset, see where calls are coming from, and even set availability for holidays, ensuring uninterrupted service.”

Elliot Biggs, Chief Information Officer, C-Quence