Engage customers, empower agents and find new ways to add value with Dynamics 365. Use it to meet the needs of a specific line of business, or as an integrated solution that links sales, marketing and customer service to enhance processes and the customer experience.
Customer experience is overtaking price and product as the No. 1 differentiator. Streamlining all areas of customer interaction, the right CRM solution can help sales teams:
Simplify the sales process from initial contact to closing the deal.
Use centralised client data to gain access to real-time information and deliver solutions quickly
Enjoy greater mobility with a CRM that works across browsers and devices.
Bringing customer service and sales together helps you better determine and predict your customer preferences and tailor your customer interactions. Using a Cloud CRM solution to combine these services enables you to:
Get insights into your customers’ journey so you can meet their expectations.
Provide mobile applications for your clients and staff no matter what device they’re using.
Offer customers an easy-to-use, self-service portal so they can be in control of their data and quickly find answers to their questions.
Turn prospects into business relationships with Dynamics 365 for Marketing
Create and nurture leads - generate more leads across multiple channels and nurture sales-ready leads with personalised experiences.
Make smarter decisions - improve marketing ROI with embedded intelligence and analytics that track marketing performance.
Drive innovation – Adopt a modern, adaptable platform that’s easy to integrate with the other apps and services you use
Harness data to boost processes and profits while reducing acquisition costs.
Know where to prioritise your efforts in a fast-paced sales environment.
Close deals faster and increase revenue through sales collaboration.
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues quickly, reduce operational costs, and deliver positive online experiences.
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.
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